Treatment of Personal Information (Privacy Policy)


Mother's Industry Co. (“we”, ”us”, or “our”) recognizes the importance of personal information (information that identifies specific individuals) provided by our customers and declares that we will handle such information appropriately in accordance with laws and regulations related guidelines established by the government, and other standards relating to treatment of personal information.
We have established our policy for protection of the personal information as follows and will implement this policy in order to strive for safety, soundness, and improvement and development of services.


Scope of the treatment of personal information

The treatment of personal information is applied if customers purchase products on our sites, contact us, subscribe to e-mail newsletters, etc.

Personal information collected when customers use our sites is managed in accordance with this policy on the treatment of personal information.


Purpose to use personal information

In addition to the purpose of providing the Services, we may use personal information and order information (including information on the customer's order history) collected from customers for the purposes set forth in each of the following items. We shall not use the personal information of customers other than for the purposes of provisions of service or as set forth below.

  1. When introducing our products and services to our customers

  2. When the order procedure, confirmation of the order content, and the change procedure are performed on behalf of the customer

  3. When responding to customer inquiries

  4. In order to ask customers to provide their opinions and impressions of our services

  5. For the purpose that our customer specifically give the consent

  6. For the purpose of producing statistical data classified according to customer’s attributes (age, address, etc.)

  7. To provide and display information and services tailored to each customer's preferences


Secure management of personal data

In order to ensure the accuracy and security of personal information, we shall take reasonable security measures against unauthorized access, and leakage, loss, destruction, or alteration including access control of personal information, restrictions on means of taking out personal information. In the event of an incident involving personal information such as leakage, we shall promptly take appropriate measures including preventive measures.


Consignment of treatment of Personal Information

We may consign the services to the extent required to achieve the stated purposes of use. In this case, we will appropriately manage and supervise the consignee.

(The consignee means a carrier, a printing company for direct mail shipment, a servicer in the event the purchase prices are unpaid, a company related to the operation of this site, etc.)


Disclosure of Personal Information to Third Parties

We shall not provide or disclose personal information to any third party, such as other businesses or individuals, without the consent of the individual. Provided, however, that this shall not apply to the following cases.

  1. If the person agrees to provide the personal information

  2. If a public agency, such as a government agency, requests disclosure in accordance with legislations in our jurisdiction

  3. In the event personal information is disclosed to a consignee (including a foreign company) to the extent appropriate. Provided, however, that the information to be disclosed in this case shall be limited to the extent necessary, and the disclosing party is obliged to manage personal information under a contract with us, etc.


A cookie is one of the data stored on the customer's hard drive, including information about the customer. The use of cookies is never linked to personal information on our sites.

You can use this site even if you refuse cookies.

This website uses cookies only on purchase history page and shopping cart page. If you refuse cookies, the shopping cart does not work. We do not use cookies for unnecessary information gathering purposes.

We recommended that the browser cookie setting is on if you are purchasing something on shopping cart page (not limited to this store).

Since cookies are not used for purposes other than the display of carts and the customer's own purchase history, please set the browser cookie on when purchasing our products on the shopping cart page.

Our website uses this cookie to collect access logs to help improve the usability of this site, and to save the time and convenience of entering personal information when customers return to the site.


Other Confirmation Matters Concerning Privacy on the Internet

  1. Please note that if you voluntarily disclose personal information on the Internet, such as a bulletin board, that is accessible to anyone, the information may be collected and used by other users.
    If you disclose your e-mail address, you may receive an undesirable message based on the information posted there. Customers must be aware that they are responsible for transmitting information.

  2. Third-party websites and services that can be accessed through this website, or companies that collect personal information through rewards or promotional activities, etc., have established rules and data collection rules for each privacy.
    We has no obligations or responsibilities with respect to these independent third-party’s codes or activities.


Change and Notification of Handling of Personal Information

We may change the treatment of Personal Information without prior notice due to our business requirement, enforcement of new legislations, revision of existing legislations, or other circumstances.

Any changes will be posted and notified on this website. Please refer to the up-to-date information on this page when you use it.

For requests and questions regarding the treatment of personal information and retained personal data, please contact the address below.


Managers of personal information and disclosure, correction, and deletion

The following shows the affiliation and contact information of the administrator of the personal information of a member and the contact information in cases that a member wishes to disclose, correct, or delete his or her personal information.

If you wish to disclose, correct, or deletion, please contact us by phone or e-mail. Please be advised that we have to confirm your identity at that time.


Contact information regarding personal information protection policy

Mother's Industry co.,ltd.
Nobuaki Sasano, Personal Information Manager
Yamada Bldg. F5, 1-12-10, Kitahorie, Nishi, Osaka City, Osaka 550-0014, Japan
Click here for e-mail inquiries